| |
 |
|
| |
|
| |
Organization
Name and Profile:
|
MultiSoft
Solutions Inc, a full service technology company providing turnkey
business solutions world wide. |
| |
|
|
| |
Job
Title: |
Technical
Support Specialist |
| |
|
|
| |
Duties:
|
| -
|
Provide
a high level of professional, competent telephone and onsite
support to customers in post-sales situations.
|
| -
|
Maintain
customer satisfaction according to the current levels of measurements
for this position.
|
| -
|
Maintain
a high level of technical product knowledge in the specified
software products and become knowledgeable in new products as
assigned.
|
| -
|
Act in
a mature and professional manner towards customers, vendors
and other employees at all times.
|
|
| |
|
| |
|
| |
|
|
| |
Requirements: |
| - |
Commitment to work staggered support hours if required and focus on results within deadline.
|
| - |
Strong working knowledge of all Windows platforms (Win/98, Win/NT,
WIN/2000, Win/XP,..).
|
| - |
Ability to configure and troublshoot:
• Lotus Domino/Notes (Email, Web, Application servers)
• Microsoft Backoffice server (IIS, SQL, Exchange, Proxy)
• LAN/WAN, ISDN, DSL, T1, VPN, Hubs & Routers
• Citrix Metaframe knowledge a plus
|
-
| - |
Excellent customer service and effective communication skills.
|
| - |
Strong aptitude for problem solving.
|
| - |
Strong sense of urgency and able to work under pressure.
|
| - |
Dependable, well organized and pay special attention to details.
|
| - |
Post-secondary education in computer technologies with MCSE certification.
|
|
| |
|
|
| |
Address
of placement: |
5510 Ambler
Drive, Units 6
Mississauga, Ontario L4W 2V1
|
| |
|
|
| |
Starting
date: |
Immediate |
| |
|
|
| |
Salary: |
Please
indicate your expectation |
| |
|
|
| |
Regular
office hours: |
9:00am
to 6:00pm, Monday to Friday |
| |
|
|
| |
Method
of applying: |
Resume
& Covering Letter with salary expectation
Attention to: Personnel Manager
Email to: hr@multisoftonline.com
(do not use attachment. use plain text only.)
We thank all applicants for their interest, however, only those candidates
who are selected for further consideration will be contacted. |
|
